Table of Contents
Section 1: Aim, Objectives and Feasibility of the Research 2
Overview of the Research 2
Research Aim 2
Research Objective 2
Research Questions 2
Feasibility of the Research 3
Justification for the Research Topic 3
Section 2: Literature Review 3
Changing the Scope of Business Processes 3
The Significance of Change Management for the Process 4
Operations of Retail Business 5
The Current Business Process of Tesco and Recommended Changes 6
Section 3: Research Methods and Methodology 6
Research Approach 6
Key Participants 7
Data Collection Techniques 8
Data Analysis Techniques 9
Reliability of the Methods 9
Section 1: Aim, Objectives and Feasibility of the Research
OVERVIEW OF THE RESEARCH
The overall scenario with respect to failure of retail has ended up becoming long since the last few months. A number of well- known brands of retail in UK, such as Tesco, have been facing financial distress and changing the scenario of distress in sales. No matter how bleak the outlook of consumer may be, there is lack of uniformity in the picture when considering landscape of retail (Veit et al. 2014). For the purpose of this research, there will be collection of secondary data in reference with a number of research articles in context with the concepts of business processes, operations of retail business, change management, and changing scope of business processes. The company targeted in reference of this research paper is Tesco Inc. And hence, in conducting the research, the business processes of Tesco will be analysed and evaluated to identify the scope requiring change.
The aim of this research is to propose the process of Tesco to change the overall scope of success in the operations of its retail business. The research aims on considering factors of change management that impact the overall implementation of changed scope in the business process. The key aim focuses on ensuring to reengineer the business process with the change and structure initiated throughout the environment of business.
Following are the key objectives of the research:
To ensure the reengineering of business process for Tesco while changing processes and structure across the business environment.
To present recommendation for ensuring that the proposed change in the scope of retail business operations are successful for Tesco Inc.
The research will focus on answering the following research questions:
What factors of change management and business process affect the implementation of change in scope?
What is the overall scope of current business operations of Tesco?
What and how changes can be implemented in the business operations conducted by Tesco?
Feasibility of the Research
The research appears to be quite feasible as there are a number of resources to support the claims and facts of the research. This will involve the consideration of scope change, change control, configuration management, change management and change programme. The process is involved with the management to request controlling, carrying out, approving and reviewing changes to the deliverables of project. There can be usually an application of different concepts under the support of different references. Administrative and technical controls must be supported under the claim of multiple editions or versions related to a particular deliverable, specifically when there has been change of component after the initial completion.
JUSTIFICATION FOR THE RESEARCH TOPIC
Some of the retailers have weathered the storm and prosper with the general downturn across the market platform. Due to this particular reason, major retailers such as Tesco have been putting in major investments in the software of labour planning for ensuring that there must be deployment of appropriate hours of labour for supporting the sales being planned. There is huge significance for the change of scope in this context. This involves the placement of request for changing the agreed objectives and scope related to the project for the accommodation of need for no original definition being involved in the project.
Section 2: Literature Review
CHANGING THE SCOPE OF BUSINESS PROCESSES
Businesses hold the tendency of changing the processes of business. The changes have resulted in adjustments within the system of business process support. The effect of any change within the process of business is well extended ahead of the particular point being involved in change. This further affects the requirement of pre- conditions for each and every activity of the business, the creation of outputs required, or the requirement of new inputs (Veit et al. 2014). Alignment of system of business process support and the processes of business once developed, there is maintenance of need with the passage of time, by the undergoing of change across the organization. The business deal with consistent changes in the processes of business. The key outcome is regarding continuous improvement attempts, changes in the environment of business, and the advancement of technology. When there are changes in the processes of business, the system of business process support while ensuring adjustments accordingly (Seethamraju 2012). As changes take place across a number of magnitudes with frequency across the business era, there is significance of maintaining the alignment between the system of business process support and processes of business, maintaining an evolutionary approach. Management of change requires the consideration of parallel terms of two systems, the system of business process support and the system of business. There is manifestation of changes in the process of business. When there is modification in the business process, the impact as a result will be extending ahead of the certain point that requires any modification (Scholz-Reiter and Stickel 2012). Modifying the scope leads towards insufficiently adjusted system of business process support or unnecessary efforts of redesigning, with the extension of influenced scope.
THE SIGNIFICANCE OF CHANGE MANAGEMENT FOR THE PROCESS
The process of change management is the activities or steps that a project leader or change management team will be following the application of change management with the initiation of change for driving up individual transitions and ensuring the project for meeting the outcomes intended. There has been identification of key element from the research as major elements are involved in the successful process of change management (Röglinger et al. 2012). There is incorporation of these elements as 3- Phase Process by Prosci, these are as follows (Rao et al. 2012):
Phase 1: Preparation of Change that involves defining the strategy of change management, preparing the team of change management, and developing the model of sponsorship.
Phase 2: Management of Change that involves developing the plans of change management, and taking action and implementing the plans.
Phase 3: Reinforcement of Change that involves collecting and analysing feedback, diagnosing gaps and managing resistance, and implementing to ensure corrective actions, while celebrating successes.
For the purpose of assessing readiness, there are different tools used by the project leader or change management team for the purpose of assessing the readiness of organization for the initiation of change. Assessments of readiness can be inclusive of historical assessments, culture, organizational assessments, change assessments, sponsor assessments, and employee assessment (Lambert 2009). All of the tools are useful in providing insights to the team of project within the opportunities and challenges being faced in the process of change. For the purpose of assessing the overall scope for initiation of change, the following factors need to be considered:
What is the level of this change?
What is the impact of a number of people?
Can this be considered as a radical or gradual change?
This further involves the need for assessing each and every strength related to the sponsors of change and team of change management, initial steps must be taken up for enabling the effective leadership of change process (Kirchmer 2012).
OPERATIONS OF RETAIL BUSINESS
The overall retail business should be offering a positive ambience to the consumers for the enjoyment of shopping and leaving away the smile. There must be provision of a cluttered appearance with the store. There must be appropriate arrangement of the products across the shelves with respect to their patterns and sizes while ensuring the product do not end up falling from the shelves. In addition, there must be appropriate handling of cash that is among the most significant aspects under retail (Hernaus 2011). The retailer appears to be essential for tracking the daily flow of cash for the calculation of loss and profit across the store. There must not be display of merchandise in exiting or entering the store. The customers are not to be allowed for carrying certain number of products, while ensuring there is a security tag for all of the merchandizes. The sales representative should be handling each and every product with care. There must be installation of generator for the backup of power and for the avoidance of unnecessary black outs, while ensuring that there are closed cabinets for expensive products. The overall scenario with respect to failure of retail has ended up becoming long since the last few months. A number of well- known brands of retail in UK, such as Tesco, have been facing financial distress and changing the scenario of distress in sales (Fosso Wamba 2012). No matter how bleak the outlook of consumer may be, there is lack of uniformity in the picture when considering landscape of retail. Some of the retailers have weathered the storm and prosper with the general downturn across the market platform. Due to this particular reason, major retailers such as Tesco have been putting in major investments in the software of labour planning for ensuring that there must be deployment of appropriate hours of labour for supporting the sales being planned. There is huge significance for the change of scope in this context (De Marco et al. 2012). This involves the placement of request for changing the agreed objectives and scope related to the project for the accommodation of need for no original definition being involved in the project.
THE CURRENT BUSINESS PROCESS OF TESCO AND RECOMMENDED CHANGES
Retailer focus on the centralization of IT development for each and every store all across the globe. There is standardization of Tesco within IT systems and business processes for supporting each and every plan for the purpose of international expansion. There has been designing of the move for the provision of single way with Tesco to work in 14 nations with 3,263 stores. This particular program will be involving the standardization of all IT systems in Tesco used for trading with each and every customer and running each and every store (Chesher and Kaura 2012). There lies an expectation for including in- store, financial, payroll, distribution, warehousing, and trading systems. There is a huge significance of certain areas of business with IT implementation, with international expansion, there is still an existence of ability of transferring the capability. The company approaches for leveraging IT for supporting the common model of operation. The roll out can be considered useful for allowing the retailer for cutting costs while simplifying the systems of IT with the dispensing of national departments of IT favouring the central department of IT. Tesco will be beneficial out of data with better quality, useful for the management of effective operation across all national markets, while having an understanding about the key customers (Bordonaba-Juste et al. 2012). The overall level should be maintained by Tesco for the introduction of standardized processes of business appear to be unique. The project came out of the standardization of ERP system across all nations under Oracle. The new programs should be splitting the nine areas by the inclusion of distribution while displaying the in- store goods.
SECTION 3: RESEARCH METHODS AND METHODOLOGY
In order to enhance the scope of this research, there will be involvement of both, secondary research and primary research. In conducting the primary research, an interview session will be conducted with the key managers of Tesco Inc. In conducting the secondary research, there will be consideration of key outcomes presented by a number of researchers referring to research articles, peer- reviewed essays, and any other well- credited source. Qualitative research is categorised by its goals, which are related to understanding few facet of societal life, and its methodologies generate words in general, rather than numerical, as data for research. For scholars who are more familiar with methods using quantitative analysis, which targets to measure in numeric's or percentage (for example the percentage of population having diabetes in a community, or how many of families having a bed net (in numbers), the goal and methodologies of research which is qualitative can look imprecise. General criticisms include: small samples cannot as a matter of fact be representative of the larger population, therefore it's not easy to know to what level we can make the results generalise in nature; lack rigour is there in the findings; it is not possible to say for sure how much the findings are partisan in the analyst own views. However, for different types of research projects, there are various sorts of questions that require answers, few require quantitative methodology, and few need qualitative methodology.
For the collection of data, a deductive research approach will be used in which a general idea is used for the generalization of a specific idea. For the presentation and analysis of this business plan, qualitative tools such as desk research and interviews will be used perceiving the key objective of the research. This will further require the interpretation of data obtained out of the two tools, and hence, there will be consideration of qualitative research method. This will ensure that the data collected is both, secondary and primary, further enhancing the overall scope of clarity and accuracy in the key findings.
In conducting the primary research, an interview session will be conducted with the key managers of Tesco Inc. The key managers to be interviewed for the purpose of this research are from the department of human resource, IT, and general management. This has been considered for ensuring that there is an alignment between all of these departments for ensuring that success is achieved in applying the concepts of business processes, operations of retail business, change management, and changing scope of business processes. As a manager is required to make choices at the key level, so business might request them to contribute their mastery in meetings where key concerns can be discussed. Managers may also be requested to remark on insights, presentations, pilot plans or reports that can influence future methodology. Decision making skills of managers should be perfect as business may ask them to use their skills in the meetings and discuss the concerned areas.
Whether a manager works in an expansive multinational partnership or a little association, a great comprehension of the fitting business investigation methods and phrasing will help contributing in basic leadership forms.
Common situations where managers could be approached to give data and information of their organization's strategic decision making are as follows:
Help with the meaning of the association's strategy
Evaluate the associations inside abilities and how well it can react to outer forces.
Dissect the associations outside environment.
Help in the execution of the association's methodology
Data Collection Techniques
Interviews are like everyday general conversations, though they target (to more or less extent) on the analyst requirement for data. But they differ from day to day talk as we are anxious to strategise them in more severe way we can. So as make them more reliable and authentic. By this it can be concluded that both the analyst and the users of the research findings are assured the results are answer of the researcher questions, and not the reflection of researcher biasness. In realistic terms, our methods must desire to be:
Reproducible: It means, that the topic guide can be used to give similar results or information whenever it is used
Systematic: It makes sure that data or interviewees which support existing ideas of the answer are not randomly picked.
Credible: the way we ask questions should be reasonable and logical ones so that it gives valid or truthful account of the scenario.
Transparent: By this method the data can be written up which makes the readers see precisely how it was collected and researched.
The interviewer's skills and his training are important for increasing genuineness and reliability. The interviews are of various types which are used in qualitative methodology. It ranges from medium-structured (such as using a topic guide) to less defined and very elaborate (for example life histories).
Semi-structured: Semi structured are organised on the basis open ended structure (topic guide, see below) which are made up of loose open ended questions which defines the region to be analysed.
DEDUCTIVE RESEARCH APPROACH
It is related with generating a thesis (or hypotheses) on the basis existing theory, and after that designing a strategy for research to trail the thesis.
It is stated that to be deductive means to reason from the distinct to the general. If normal relation or link is implied by a peculiar theory or case study example, it may be true in most of the cases. A deductive design may be tested to see if given relationship or link is actually obtain in more generic circumstances.
Deductive approach can be interpreted by means of theses, which is generated from the recommendation of the theory. In another way it can be said that, deductive method is related with deducting outcome from establishment or recommendation.
Deduction starts on expected lines that put to test against surveillance, whereas induction starts with surveillance and pursues to find an arrangement in them.
Deductive research methodology seeks to explore a known phenomenon and then tests if the hypothesis is true in a given situation. It is noted that "the deductive methodology works closely on the pathway of logic. The logical reasoning begins with a thesis and advances to a new thesis. This thesis undergoes a test by encountering it with information that may confirm or a reject the thesis.
DATA ANALYSIS TECHNIQUES
The Qualitative approach to research aims to unearth and / or comprehend big picture " by utilising the data to portray the occurrence and what it means. Qualitative and Quantitative research Contains classifying and coding the data so that their similarities and their differences are recognised. Feedback from an unorganised qualitative interview can be fed into a computer system so that it can be coded, it can be counted and it can be analysed. The qualitative scholar has no system of pre-coding, therefore a methodology to identify, label or code a data must be developed it is required for each research. " This is what is called analysis of content.
Analysis of content is used when qualitative data is collected through:
Analysis of documentary