What would you do if you have an angry client, there's no way of avoiding bad publicity ; ).
Ps. Learn to use the quote (first highlight the text and then click on the 'Quote' link).
What a clumsy quote system. Seems to me to lead to double posting far too often.
Anyways, this is a silly argument, as anyone who has done customer service can attest. Anyone could have a bad day, or a misunderstanding or miscommunication on any end. The point is to deal with the 90% of people who are no problem, then work with the 9% who have a complaint but are not unreasonable. The remaining 1% will speak for themselves based on the preponderance of the evidence the other way. Bad customer service misses out on the 9%, worse customer service misses out on the 90%.
Take Essaywriters.net. Their reputation is non-existent, not because one or two people have a problem with them, but because dozens on one SITE do.
I do my absolute best, turn in every contract on time as agreed, do editing up until the due date, etc., to get word of mouth promotion. When an angry customer inevitably posts to, say, EssayScam, I will deal with them respectfully and kindly. That's good business.
I'd say both may be good (even though I'm always confused about papermasters.com VS masterpapers.com, one is probably from Ukraine or something).
If the name is odd in some way, like a non-traditional syntax or order or conjunction, that's probably Ukrainian. Both of these sound okay, but Paper Masters is a little odd.