Essay Chat - page 78

EssayChatJan 16, 2011

And why do you only want Indian writers?

Some say they are reliable? :D

indian writers

Jan 16, 2011

And why do you only want Indian writers? Will you be telling customers that they are native speakers?

EssayChatJan 16, 2011

We need Indian Academic Writers for long-term work....

Will they be writing in Indian or English? If they will be writing in English then I would be interested in knowing why its only asking for Indian writers.

EssayChatJan 16, 2011

To write in Indian or English?

English

EssayChatJan 15, 2011

We Need Indian Writers

To write in Indian or English?

we need indian writers

Jan 15, 2011

We need Indian Academic Writers for long-term work....

katherine

Jan 14, 2011

I know what you mean as it has happened with us. We simply clarify that the customer - if it really is a customer - has not attempted to contact us through the legitimate support channels and should they want to do so, we would be more than happy to address their concerns. Doing so saves all a great deal of trouble, especislly if the poster is not a real customer :)

response to wrt

Jan 14, 2011

EssayScam and EssayChat are certainly not our support forums. However they are sources for information for our potential customers. Should we simply ignore complaints on the forum like many companies do - our potential customers will assume that this is how to treat unhappy clients. Do you see what I mean?

Out of all complaints posted on EssayScam and EssayChat - no one previously contacted me or our complaints department. If someone decided to go public - I have to respond in public as well. However trust me; dealing with complaints on forums is the last thing I enjoy about my work :-)

I wish everyone to have a wonderful weekend!

Katherine
Ivory Research

EssayChatJan 14, 2011

I want to have an opportunity to resolve the complaint before someone goes public.

But something doesn't work since your customers HAVE to go public and only then you care to take care of them the way they expected.

my mistake

Jan 14, 2011

Regarding your name.

Katherine - you could have done what many of us do. We simply emphasise that this is not our support forum and any who wish to contact us csn do so through the contact info clearly displayed on our websites. Don't give and take because
1) you will be leaving yourself wide open to attacks
2) you will be accused of spamming.

Do you see what I mean?

response to wrt

Jan 14, 2011

Dear WRT,

Yes, we are competitors, but I believe that being well-educated individuals this should not affect our communication. I have nothing against your company and I would not feel comfortable posting any comments about it.

When I mentioned juvenile behaviour - it was not about you at all. I did appreciate your opinion on the case with Maz.

However what I disagree with you upon - is judging the company based on the fact that I have broken forum rules by posting an e-mail address. I am not promoting the company, but resolving complaints, so it is essential that our customers can easily reach us. I want to have an opportunity to resolve the complaint before someone goes public. Do you not think that this is a fair thing to ask?

National origin is an important attribute of every individual; however, it has very little to do with management skills and the legitimacy of the company owned by the individual.

Katherine

P.S. And by the way - my name is not Katarina or Ekatrina

katherine - ivory research

Jan 14, 2011

I have never concealed the fact that we are competitors.

Now - is there anything misleading about my post. Yes, you were students and now are registered as British citizens and live in the UK. Your company is registered in the UK. The implication here is that you are liable under British law. That works in your favour, by the way and sets you apart from those who claim to be registered in the UK but reside outside the jurisdiction of British law. So, no, my post was not juvenile and was fair. I could have simply stated that the owner was a former Russian student studying at a British university. That would have been the truth BUT it would have been a half-truth.

Furthermore ... even though we are competitors, did I or did I not defend your company against maz's half-assed insinuations that you were scammers?

Yes, you spam your contact info at every turn. That is not proper. I stand by my criticism ...

Read my post carefully prior to concluding that I am attacking you simply because you are a competitor. Were that the case, I eould have stuck to half-truths and let Maz's insinuations go unanswered.

By the way - my username here is the same as my essayscam one. I have no need or cause to conceal my identity.

EssayChatJan 14, 2011

I feel that essay chat is a site that could possibly incite more harm than good. This is because when a person signs up, they can use any name they wish.

On any site a person can use any name they wish, no?

Maybe names should not be displayed at all, that would lead to focusing on the discussions only, not on names?

essence of essaychat

Jan 14, 2011

I feel that essay chat is a site that could possibly incite more harm than good. This is because when a person signs up, they can use any name they wish.

This allows people to claim to be whoever they wish to be, and that can only be seen as bad for everybody in the market. Negative posts, that could be damaging to companies or individuals are allowed to be posted, under whichever name the perpetrator chooses, whether that be a name of an individual or of a company.

I suggest that essayscam and essaychats usernames be merged, as I believe that this is the best way that people can be held responsible for their words.

Katherine

EssayChatJan 14, 2011

Dear WRT,

I agree I have "broken the rules" which state that I am not permitted to post management's private e-mail and postal address on the forum; however posting them on EssayChat is not forbidden, please check the FAQs.

In regards to the important issue of customer trust and breaking forum rules, this is an entirely different matter. Customers trust is achieved when they can see that they have certain guarantees in place to protect them. The guarantees are not only from the government i.e. being able to take company to court and get your money back; but guarantees from the company itself, which we provide for our clients.

Yes, I can not say that we get every order right and all of our clients are satisfied 100% (not 99.9% but completely100% satisfied.) However I can say that we treat our customers with respect and always try to resolve issues in the shortest amount of time. If there is an issue with a client's paper, our customer service operator's work very hard with the writers to get the paper amended to the client's request. Our office is open 105 hours a week, and we even made sure we were available for 10hrs on Christmas day, in order to make sure that our clients stayed supported.

If our client is still not satisfied after the amendments have been completed, the case is sent to our complaints department. If our complaints department can not resolve the case - it is then sent to me.

I want our unhappy customers to contact our complaints department by e-mailing complaints@ivoryresearch.com before they post negative feedback on forums. If the complaint can not be resolved, clients should contact me on management@ivoryresearch.com. Give us a chance to resolve the problem before making it public, this is all we ask of our clients, as it means that everybody leaves happy.

We received two anonymous accusations, neither of which was backed up by any evidence. This leads me to think that these were our competitors, trying to ruin our reputation. Unfortunately they are not the only ones, but Ivory Research is an honest company and our reputation is extremely important to us.

Seeing statements such as:
essaychat.com/2/#msg543
essaychat.com/#msg567

Or "reviews of your competitors" which have clearly been written to promote their own company, without any regard to correct information, like:

ukessays/essay-writing-companies/

These all make me feel like this market is becoming slightly juvenile, with companies focusing more on making competitors look bad rather than concentrating on their own services and customers.

Katherine

smirk

Jan 14, 2011

Has offered some of you some very good advise. S/he wasn't obliged to but did. Act upon it ...

EssayChatJan 14, 2011

i suggest you set up a wordpress website and use google adsense to market it, that will prove much more effective than spamming a board

EssayChatJan 14, 2011

and this is unfair and inadequate response, don't generalize

Btw, what was your point? Katherine has offered you a way out, why do you refuse to cooperate?

a response! wow

Jan 14, 2011

Learn how to read English, Smirk!

care to give a lesson?

a 'partner' which can mean ownership too actually)

am I misreading this or is it what you write?

Are you EFL?

exactly, i don't use English as my first language, neither do you

re: sample assignment

Jan 14, 2011

Most professional researchers/writers can do them in their sleep but, apparently, it took you 'ages.' :)

WRT: You're a straight time-waster of me and all the people on this forum. NOwhere (get a life!) NOwhere did I state the amount of time I spent on the assignment!
If you're happy to have me admit I am not a writer (without even reading my posts), then, "Ok, mistress, I am not a WRITER!!!". Hope it satisfies your masochism :-D.

res to wrp

Jan 14, 2011

back to the point: how did they scsm you?!

Dear: Katherine will confirm that NOwhere I stated IR is a scam. I just discussed my experience which does tell us 'something' about this company.
I hope it clears my position. (Again you made a point without reading my posts :-( )
Regards
PS: I will not continue to post on this topic anymore (Read my response to Katherine).

maz - stick to the point

Jan 13, 2011

I said that your post indicates that you were a writer-applicant. Katherine initially assumed otherwise by asking for your order #, suggesting that you were a customer. Hence, my post addressed BOTH possibilities.

Now, stick to the point - how did they scam you? You asked us to draw our one conclusions as to whether or nit they were, and to use your experience as our reference point. So ...back to the point: how did they scsm you?!

EssayChatJan 13, 2011

However, can you imagine how much time I spent on doing the sample assignment and then waited for your response. Does it not tell me how caring your company is for the most important asset of your business.

Dear Maz,

We really care about our writers. Yet, in every business there is one common problem: human factor. However hard you try to eliminate mistakes - there always will be some.

Katherine

EssayChatJan 13, 2011

let's suppose you were a customer

Dear there!
You have taken so much pain in writing a post to me. However, I am so sorry that you did not even pay even 10% of your time in reading what I have really said in my posts; you don't even know if I came in contact with IR as a customer or writer!!!

What a lousy ****.

PS: Please waste your energies somewhere else!

EssayChatJan 13, 2011

this can not be qualified as scam. We have not taken any money from you or benefited in any other way.

Dear Katherine:

Indeed it's very logical of you to state that at present the situation at your company may have improved a great deal; no doubt, it may have.

However, can you imagine how much time I spent on doing the sample assignment and then waited for your response. Does it not tell me how caring your company is for the most important asset of your business.

However, I have nothing to put forth to defame you or anything. I have just shared my experience. That's all.

Good luck
Maz

EssayChatJan 13, 2011

I don't remember it was like by the end of 2008.

Dear Maz,

It took place 2 years ago. Since then - many things have changed. We now have a professional Writer's Relations Officer dealing with all recruitment, so if you will apply now - you will see the difference. Nevertheless, please accept my apologies for your bad experience.

However, this can not be qualified as scam. We have not taken any money from you or benefited in any other way.

Katherine

EssayChatJan 13, 2011

Please give me your order number and I will investigate the case
Katherine

I don't remember it was like by the end of 2008.

EssayChatJan 13, 2011

Dear Maz,

Please give me your order number and I will investigate the case
Katherine

looking for decent / legit writing service

Jan 13, 2011

Seen so much crap and scammers and I'm finding it very difficult to located a legit site, been looking through essay scams and there seems to be alot of crap out there.

EssayChatJan 12, 2011

but it made no sense: Asking if anyone had used me then finishing the job about a WEEK later?

That's not proof that your shill is not a shill. It's just proof that somebody tried a very elaborate scheme to fool potential clients.

I don't have the money or time to hire a shill,

There's no money and hardly any time involved in using a shill.

why doesn't anyone just do an IP trace or otherwise prove I am connected to RNH?

Are you playing stupid or do you think the rest of us are? Or are you saying that your "company" is composed of just one "writer"?