I agree I have "broken the rules" which state that I am not permitted to post management's private e-mail and postal address on the forum; however posting them on EssayChat is not forbidden, please check the FAQs.
In regards to the important issue of customer trust and breaking forum rules, this is an entirely different matter. Customers trust is achieved when they can see that they have certain guarantees in place to protect them. The guarantees are not only from the government i.e. being able to take company to court and get your money back; but guarantees from the company itself, which we provide for our clients.
Yes, I can not say that we get every order right and all of our clients are satisfied 100% (not 99.9% but completely100% satisfied.) However I can say that we treat our customers with respect and always try to resolve issues in the shortest amount of time. If there is an issue with a client's paper, our customer service operator's work very hard with the writers to get the paper amended to the client's request. Our office is open 105 hours a week, and we even made sure we were available for 10hrs on Christmas day, in order to make sure that our clients stayed supported.
If our client is still not satisfied after the amendments have been completed, the case is sent to our complaints department. If our complaints department can not resolve the case - it is then sent to me.
I want our unhappy customers to contact our complaints department by e-mailing firstname.lastname@example.org before they post negative feedback on forums. If the complaint can not be resolved, clients should contact me on email@example.com. Give us a chance to resolve the problem before making it public, this is all we ask of our clients, as it means that everybody leaves happy.
We received two anonymous accusations, neither of which was backed up by any evidence. This leads me to think that these were our competitors, trying to ruin our reputation. Unfortunately they are not the only ones, but Ivory Research is an honest company and our reputation is extremely important to us.
Seeing statements such as:
Or "reviews of your competitors" which have clearly been written to promote their own company, without any regard to correct information, like:
These all make me feel like this market is becoming slightly juvenile, with companies focusing more on making competitors look bad rather than concentrating on their own services and customers.