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Researching Quality Management Systems



EssayChat / Dec 18, 2017

APPROACHES USED TO HANDLE ETHICAL BEHAVIOUR

Warner bus Limited is a company that specializes in the bespoke conversion of minibuses, and wheelchair accessible vehicles, catering primarily for the elderly, disabled and passengers in wheelchairs. The company is committed to provide quality products and services to its client. The company has taken a step forward and acquired the Quality Management System (QMS) ISO 9001 certification to met the national standards of the quality check and acquire national reorganization to the products and services that has added to company's pride and goodwill. The company is dedicated to its clients by continuously improving the quality of its products and services, providing a structured framework to constantly improve customer service and has taken stringent steps towards improving operational efficiency and project management. The best approach that the company can adhere to continue giving quality products and services is Black and White approach as the company is focused on evolving business procedures, and working procedures that comply with the rules and regulations governing the minibus conversion industry and risk assessment within the work place. As per Black and White approach one needs to distinguish between right and wrong (Van Dijk, 2015). According to this approach right is considered to be right under any circumstances and wrong is considered to be wrong under any circumstances, and decisions are taken based upon such rigorous ethics. Principled proficient manager's work is to conduct moral based decisions and transmit them out, in accumulation to assist employees to opt the ethical course and direction. At the time of taking difficult decisions, the principled manager must be in the position to analyze the situation and take just and unbiased decisions irrespective of the results or outcomes. The manager must scrutinize the situation and take decision as per the company norms.

HANDLE ETHICAL DILEMMAS

Ethical ManagementThe mangers hold a crucial position in any company. The decisions taken by decide course and structure of the company. When any situation like resolving ethical dilemmas come into account the real test of the manager's begin. The problem with ethical decision making is that it cannot be taken in vacuity, as one single decision will affect the other decisions. The perfect solution to the problem is making a balance so that no one is at loss. Warner bus Limited is a service oriented company and is dedicated to its customers for quality products and services. The company has gone to the extent to acquire Quality Management System (QMS) ISO 9001 to increase the quality of its products and to get national acclaim. The Warner bus Limited Company is trying every possible measure to ensure to improve upon its products and services and is not in the mood to compromise on any below standards of productivity. The company thrives for best consumer satisfaction in all conditions. To provide its consumers with best quality products and services the company is developing a workplace policy that is adhering to the company's principles and visions. In case of any dilemma the manager must take decision as per the company's code of conduct.

As per The Ethical Company Organization the employees are abided to the rules and regulations of the company when they accept the terminologies of the company. Along with that the employees must be provided proper ethical training regarding how to resolve and address ethical dilemmas problems. Exchanging the views that are creating dilemma with one of the executives that holds a better position in the company and better understanding of such issues due rich previous experiences will be a good initiative. Sharing the dilemma with the peers without disclosing any inside information or crucial information is also suggested. If it is not possible to discuss within the organization, look for other options that fall in the same familiar category. Upon keeping the company's private and confidential staking secret taking advice or help of colleagues, peers, seniors or managers belonging to some other firm may also help. Other than trying these, reading articles or documentaries of other companies facing the same dilemmatic problem and the process rendered by mangers while solving them can be great help. As per the specifications mentioned by International Organization of Management (ISO) the intensity of dilemmatic problems can worsen if not handled efficiently and appropriately on time. The approach taken by the managers must be ensanguining to solving process of the problem. Applying at the place of work the company's guidelines and principles constantly when resolving the problems and employee concerns may be great help (Valeri, Chen, Garcia-Albeniz, Krieger, VanderWeele & Coull, 2016). The manager must be familiar with the legal complications compromising the dilemma and the issues related to it. Looking for legal solutions within the framework of the company's book of rule and regulations is preferable. The manager must take adequate time to take the decision after researching and taking expert's opinion. The manger can also consult with National Association of Social Workers (NASW) for any queries regarding ethical dilemmas. The NASW provides with a channel of experts who are well experienced and help to resolve the problematic issues.

REFERENCES

Valeri, L., Chen, J. T., Garcia-Albeniz, X., Krieger, N., VanderWeele, T. J., & Coull, B. A. (2016). The role of stage at diagnosis in colorectal cancer black-white survival disparities: a counterfactual causal inference approach. Cancer Epidemiology and Prevention Biomarkers, 25(1), 83-89.

Van Dijk, T. A. (2015). Critical discourse studies: A sociocognitive approach. 2015). Methods of Critical Discourse Studies, 63-74.


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